Data Protection & Privacy
mbl789 is committed to protecting the privacy and personal data of every member. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you hold over your information as an mbl789 member in Indonesia.
Our Privacy Commitments
We believe that transparent data practices are the foundation of a trustworthy platform. Here is a plain-language summary of our core privacy commitments — the full legal text follows below.
mbl789 collects only the personal data that is strictly necessary for account management, identity verification, transaction processing, fraud prevention, and responsible gaming compliance. We do not collect data for its own sake.
All personal data stored and transmitted through the mbl789 platform is protected using 256-bit TLS encryption — the same standard applied by major international banking institutions. Unauthorized parties cannot intercept your data in transit.
mbl789 does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. Your data is your data — it is used only to operate and improve your mbl789 account experience.
mbl789 members hold meaningful rights over their personal data, including the right to access, correct, restrict processing, and in applicable cases request deletion. These rights can be exercised by contacting our support team at any time.
Where mbl789 shares data with third-party service providers — such as payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) and identity verification services — we do so under strict contractual data-protection obligations.
mbl789 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable regulatory or legal obligations. Data no longer required is securely deleted or anonymized.
This Privacy Policy ("Policy") describes how mbl789 ("we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Member", "User") who access or use the mbl789 online betting and gaming platform available at https://mbl789.cam and its associated mobile applications and services.
mbl789 operates as an internationally licensed and regulated online gaming platform serving the Indonesian market. We recognise that our members — across Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, and throughout Indonesia — trust us with sensitive personal and financial information. We take that responsibility seriously and have built our data practices around the principles of transparency, purpose limitation, data minimisation, integrity, and accountability.
This Policy is incorporated by reference into mbl789's Terms & Conditions. By registering an account or using any mbl789 service, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Scope: This Policy applies to all personal data processed by mbl789 in connection with your use of the platform, regardless of the device, browser, or application you use to access our services.
For the purposes of this Privacy Policy, the following terms have the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, directly or indirectly — including name, date of birth, email address, phone number, device identifiers, and financial account details. |
| "Processing" | Any operation performed on personal data — including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | mbl789, being the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on mbl789's behalf under written contractual instructions (e.g., KYC verification providers, payment gateways). |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
| "Cookies" | Small text files placed on your device by the mbl789 platform to support functionality, session management, analytics, and personalisation. |
| "KYC" | Know Your Customer — the identity and age verification process required by mbl789 before a Member may process withdrawals. |
mbl789 collects the following categories of personal data from members, applicants, and platform visitors:
mbl789 collects personal data through the following channels:
mbl789 processes your personal data for the following clearly defined purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your mbl789 member account, including authentication and password recovery. |
| KYC & Age Verification | Verifying that you are at least 21 years of age and confirming your identity before processing withdrawals, as required by our licensing obligations. |
| Payment Processing | Processing deposit and withdrawal transactions via your nominated Indonesian bank account or e-wallet in IDR. |
| Fraud & AML Prevention | Detecting and preventing fraudulent account activity, multi-accounting, money laundering, and unauthorized transactions. |
| Responsible Gaming | Monitoring gameplay patterns for signs of problem gambling; administering member-requested deposit limits, self-exclusions, and reality-check tools. |
| Customer Support | Responding to your enquiries, complaints, and dispute resolution requests via live chat, email, and WhatsApp. |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, game offerings, and the overall member experience. |
| Marketing Communications | Sending you promotional offers, bonus notifications, and seasonal promotions (e.g., Idul Fitri, Ramadhan specials, BRI Liga 1 promotions) — only where you have opted in or where permitted under applicable law. |
| Legal Compliance | Meeting our obligations under applicable international gaming regulations, anti-money-laundering requirements, and responding to lawful requests from regulatory or law enforcement authorities. |
mbl789 processes your personal data on one or more of the following legal bases, depending on the specific purpose:
Note: Where mbl789 processes data on the basis of legitimate interests, we conduct a balancing assessment to confirm that our interests do not override your right to privacy. A summary of these assessments is available upon written request.
mbl789 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose:
We share financial data (bank account details, transaction amounts in IDR, and reference numbers) with the payment processors and financial institutions required to complete your deposit and withdrawal transactions. These include Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). Each provider operates under its own privacy and data security framework.
To fulfil our age verification and anti-fraud obligations, we share identity document images and personal details with our accredited third-party KYC verification partners. These partners are contractually bound to process your data solely for the purpose of identity verification and to maintain data security standards equivalent to our own.
Game studios whose content is hosted on the mbl789 platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe — may receive anonymised or pseudonymised session data for game integrity, RNG audit, and technical support purposes. These providers do not receive your full identity profile.
mbl789 shares device fingerprint data, IP addresses, and transactional patterns with specialist fraud detection and anti-money-laundering screening services. This processing is carried out in the legitimate interest of protecting the platform and all members from financial crime.
mbl789 will disclose personal data to regulators, law enforcement agencies, or courts where we are legally required to do so, where disclosure is necessary to establish, exercise, or defend legal claims, or where we have a good-faith belief that disclosure is necessary to prevent serious harm or criminal activity.
In the event of a merger, acquisition, restructuring, or sale of assets involving mbl789, member personal data may be transferred to the acquiring or successor entity as part of that transaction. We will notify affected members of any such transfer and the privacy terms applicable to their data under the new entity.
No Third-Party Marketing: mbl789 does not share your personal data with advertisers, data brokers, or marketing agencies for the purpose of targeting you with third-party promotions or advertisements.
mbl789 is an internationally operated platform, and your personal data may be processed on servers and by service providers located outside of Indonesia. Where such international transfers occur, mbl789 ensures that appropriate safeguards are in place to protect your data, including:
If you would like to obtain further information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].
mbl789 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, and reporting requirements. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Identity & KYC Documents | 5 years from account closure, or as required by the applicable gaming licence jurisdiction's AML regulations. |
| Financial Transaction Records | 5 years from the date of each transaction, in line with international AML record-keeping standards. |
| Account Profile Data | Duration of active membership, plus 2 years following account closure. |
| Customer Support Records | 3 years from the date of the last interaction, to support dispute resolution and quality assurance. |
| Technical & Usage Logs | 12 months from the date of generation, then anonymised or deleted. |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year thereafter as evidence of the consent record. |
| Self-Exclusion Records | Indefinite — retained to prevent re-registration during exclusion periods and to support responsible gaming obligations. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.
mbl789 uses cookies and similar tracking technologies to operate the platform, maintain your session, analyse usage patterns, and personalise your experience. The categories of cookies we use are described below:
These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. No personal preferences are stored in these cookies beyond what is required for basic platform operation.
We use analytics cookies to understand how members navigate and use the mbl789 platform in aggregate. This data helps us identify pages and features that need improvement and measure the effectiveness of platform updates. Analytics data is processed in anonymised or pseudonymised form wherever possible.
Functional cookies remember your preferences — such as your preferred language setting, notification preferences, and last-used deposit method — to deliver a more personalised experience on return visits.
Where you have consented, marketing cookies allow us to tailor promotional content and bonus offers displayed within the mbl789 platform to match your gameplay history and preferences. We do not use marketing cookies to track your activity on third-party websites.
You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or receive notification when a new cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the mbl789 platform and may prevent you from accessing certain features, including your account login.
Cookie Consent: On your first visit to the mbl789 platform, you will be presented with a cookie preference notice that allows you to accept or decline non-essential cookie categories. Your preference is stored and respected on subsequent visits.
As a member of mbl789, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within 30 days of receiving a complete and verifiable request.
mbl789 will not charge a fee for handling data rights requests in ordinary circumstances. Where a request is manifestly unfounded or excessive — in particular because of its repetitive character — we reserve the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for that decision.
The mbl789 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification is a mandatory step in the mbl789 registration and KYC process.
If mbl789 discovers or is notified that personal data has been collected from an individual who is under 21 years of age, we will immediately close that account, return any deposited funds to the originating payment method, void all associated winnings, and securely delete all personal data associated with that account.
If you are a parent or guardian and believe that your child under 21 has registered for or accessed mbl789, please contact us immediately at [email protected] so that we can take prompt remedial action.
21+ Strictly Enforced: mbl789 applies industry-leading age verification practices to prevent underage access. We support national initiatives to protect minors from exposure to online gambling content.
mbl789 implements a layered technical and organisational security framework designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
While mbl789 applies rigorous security measures, no digital platform can guarantee absolute security. You also play an important role in protecting your account — please use a strong, unique password and enable two-factor authentication to maximise your account security.
The mbl789 platform does not contain links to third-party websites in the ordinary course of its operation. However, if at any time a link to an external site appears within promotional content or support documentation, please be aware that mbl789 has no control over and accepts no responsibility for the privacy practices of those external sites.
We encourage you to review the privacy policy of any third-party website you visit, particularly before submitting any personal information. mbl789's Privacy Policy applies solely to data processed through the mbl789 platform at https://mbl789.cam and its associated services.
mbl789 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our platform services. When material changes are made, we will:
We encourage you to review this Policy periodically to stay informed about how mbl789 protects your data. Your continued use of the platform following the publication of a revised Policy constitutes your acknowledgement of the updated terms.
Earlier versions of this Privacy Policy are available upon written request by contacting [email protected].
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a concern about the way mbl789 has handled your personal data, please contact our Privacy team through the following channels:
We will acknowledge all privacy-related enquiries within 48 hours and aim to provide a substantive response within 30 calendar days. Where a request is complex or involves multiple data subjects, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the regulatory body overseeing mbl789's international gaming licence.
Responsible Gaming & Privacy: If your privacy concern relates to responsible gaming data — such as self-exclusion records, deposit limit settings, or problem gambling support — please visit our dedicated Responsible Gaming page for comprehensive guidance, or contact our support team immediately for urgent assistance.
Our FAQ answers common questions about KYC verification, account security, and data handling. You can also review our full Terms & Conditions or visit our Responsible Gaming page for player-protection resources.