Terms & Conditions

Clause 1 Definitions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

Clause 2 Acceptance of Terms

By creating an account on mbl789, accessing any game or betting market, making a deposit, or clicking any acceptance checkbox during registration, you confirm that:

• You have read these Terms & Conditions in their entirety and agree to be legally bound by them.
• You have read and accepted the mbl789 Privacy Policy, which is incorporated into these Terms by reference.
• You have read and accept the Responsible Gaming policy and acknowledge the risks associated with gambling.
• All information you provide during registration is accurate, complete, and up to date.

mbl789 reserves the right to update these Terms at any time. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

Clause 3 Eligibility

Access to and use of the mbl789 platform is strictly conditional on meeting all of the following eligibility criteria:

1. Age: You must be at least 21 years of age. This is a non-negotiable minimum age requirement strictly enforced by mbl789 at registration, during KYC review, and on an ongoing basis.
2. Residency: You must be a resident of Indonesia or otherwise lawfully entitled to access this platform from your location. It is your sole responsibility to determine whether accessing mbl789 is lawful in your jurisdiction.
3. Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.
4. Single Account: Each individual may hold only one registered account on mbl789. The registration of multiple accounts by the same individual is strictly prohibited and constitutes grounds for immediate closure of all associated accounts and forfeiture of all balances.
5. Not Self-Excluded: You must not be subject to a self-exclusion order placed through mbl789 or any affiliated responsible gaming registry.

Clause 4 Account Registration

To access mbl789 services, you must create a personal account by completing the registration process in full. The following conditions apply:

4.1 Registration Information

You are required to provide accurate personal details including your full legal name, date of birth, current residential address in Indonesia, a valid email address, and a mobile phone number. mbl789 uses this information to verify your identity, process transactions, and comply with our KYC obligations.

4.2 One Account Per Person

Only one account per individual is permitted. If mbl789 detects duplicate accounts linked to the same person (identified by matching name, date of birth, device fingerprint, IP address, payment method, or other identifiers), all duplicate accounts will be closed and balances forfeited without notice.

4.3 Account Security

You are solely responsible for the security of your login credentials. mbl789 will never ask for your password by any means, including via live chat, email, WhatsApp, or telephone. You must notify our support team immediately if you suspect unauthorized access to your account. mbl789 is not liable for losses arising from your failure to maintain the confidentiality of your credentials.

4.4 Account Closure by Member

You may request account closure at any time by contacting our support team via live chat or email at [email protected]. Any remaining verified balance will be returned to your last-used payment method within five (5) business days of the closure request, subject to completion of any outstanding KYC requirements.

Clause 5 Know Your Customer (KYC) Verification

mbl789 is required to verify the identity of all members prior to processing withdrawal requests. The KYC process is designed to prevent underage gambling, money laundering, and fraud.

5.1 Required Documents

• Proof of Identity: A valid government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driver's licence (SIM). The document must clearly show your full name, date of birth, and photograph.
• Proof of Address: A document issued within the last three months confirming your current residential address in Indonesia — such as a utility bill, bank statement (BCA, BRI, BNI, Mandiri, or equivalent), or official government correspondence.
• Proof of Payment Method: Where required, a screenshot or statement from the payment account (e.g., BCA mobile, OVO, DANA) used to make your first deposit, confirming that the account name matches your registered mbl789 name.

5.2 Verification Timeline

mbl789 aims to complete KYC review within 24 hours of receiving a complete documentation set. Withdrawals will be held pending verification. Submitting incomplete, inconsistent, or falsified documents will result in withdrawal suspension and possible account closure.

5.3 Ongoing Verification

mbl789 reserves the right to request updated KYC documentation from existing members at any time, particularly when account activity patterns trigger additional compliance review. Failure to provide updated documentation within the requested timeframe may result in temporary withdrawal suspension.

Clause 6 Deposits

All deposits on mbl789 are denominated in Indonesian Rupiah (IDR). mbl789 does not charge any deposit fees on its side; however, your bank or e-wallet provider may apply transaction charges for which mbl789 bears no responsibility.

6.1 Accepted Deposit Methods

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeeP ay, LinkAja

6.2 Minimum and Maximum Deposits

The minimum deposit amount is Rp 10.000. Maximum single-transaction deposit limits vary by payment method and member tier. VIP members may be eligible for elevated deposit limits upon request to their dedicated account manager.

6.3 Deposit Processing Time

Bank transfer deposits are typically credited to your mbl789 balance within two to five minutes of the transfer being confirmed by your bank. E-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja are credited instantly in most cases. If a deposit has not been credited within 30 minutes, please contact our 24/7 support team with your transfer receipt.

6.4 Deposit Ownership

All deposits must be made from a payment account registered in your own name. mbl789 does not accept deposits from third-party accounts. Any deposit identified as originating from an account not matching your registered name will be returned to the source and may trigger an account review.

Clause 7 Withdrawals

Withdrawals from mbl789 are processed exclusively to verified payment accounts held in your own name. mbl789 does not issue withdrawals to third-party accounts under any circumstances.

7.1 Minimum and Maximum Withdrawals

The minimum withdrawal amount is Rp 50.000. Maximum single-transaction withdrawal amounts are determined by your account tier and the payment method selected. High-value withdrawals may be subject to additional KYC verification before processing.

7.2 Processing Time

Withdrawal requests submitted by verified accounts during WIB business hours (08:00–22:00 WIB) are typically processed within five minutes. Requests submitted outside these hours are processed at the start of the next business period. mbl789 targets a maximum processing time of 24 hours for all verified withdrawal requests under any circumstances.

7.3 Withdrawal Conditions

• Your account must have completed full KYC verification before the first withdrawal is processed.
• Any active Bonus Funds must have met the applicable Wagering Requirement before the associated balance may be withdrawn.
• mbl789 reserves the right to request additional identity verification for withdrawals that exceed defined thresholds or that display unusual patterns inconsistent with prior account activity.

7.4 Withdrawal Fees

mbl789 does not charge withdrawal processing fees on its side. Bank charges applied by BCA, BRI, BNI, Mandiri, or any other receiving financial institution are the sole responsibility of the member.

Clause 8 Bonuses & Promotions

mbl789 offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback programmes, free bets, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, and the BRI Liga 1 season. All bonuses are subject to the following general conditions, supplemented by the specific terms published with each individual promotion.

8.1 Wagering Requirements

All Bonus Funds are subject to a Wagering Requirement, the specific multiplier for which is stated in the promotion's individual terms at the time of offer. Until the Wagering Requirement is met in full, Bonus Funds and any winnings derived from Bonus Funds may not be withdrawn. Real-money funds deposited alongside a bonus may be subject to a withdrawal hold until wagering is complete, depending on the specific bonus structure.

8.2 Eligible Games

Not all games contribute equally toward satisfying a Wagering Requirement. The contribution rate for each game category is published in the specific bonus terms. As a general guideline: slot gacor (high-payout slot games) typically contribute 100%; live casino table games typically contribute between 10% and 20%; sports betting markets contribute at rates specified per-promotion. Togel (Indonesia's traditional numbers lottery) markets and sabung ayam (traditional cockfighting betting) markets carry contribution rates specified in the relevant promotion terms.

8.3 Bonus Abuse

mbl789 reserves the right to void Bonus Funds and cancel pending withdrawals in cases where evidence of bonus abuse is identified. Bonus abuse includes but is not limited to: placing opposing bets on the same outcome across multiple accounts, systematic low-risk wagering designed to satisfy requirements without genuine gameplay risk, exploiting technical errors in bonus crediting, and coordinated play between accounts. Suspected bonus abuse may result in permanent account closure.

8.4 Bonus Expiry

Bonus Funds that are not used within the validity period stated in the promotion terms will expire and be removed from your account balance automatically. mbl789 does not reinstate expired bonuses.

Clause 9 Betting Rules

By placing any bet or wager on mbl789, you acknowledge and agree to the following general betting rules. Product-specific rules for sports betting, live casino, slot gacor, togel, and other markets are published separately in the relevant game and product rules sections of the platform.

9.1 Bet Acceptance

mbl789 reserves the right to refuse, limit, or cancel any bet at its sole discretion, including bets placed after an event has commenced, bets that exceed posted limits, bets placed on markets affected by pricing errors, or bets placed by accounts under review. Where a bet is cancelled by mbl789, the staked amount will be returned to the member's balance.

9.2 Obvious Errors

In the event of an obvious error in the display of odds, prices, or game outcomes — whether caused by a technical fault, data feed failure, or human error — mbl789 reserves the right to void all affected bets and return stakes. This applies regardless of whether the bet has already been settled in the member's favour.

9.3 In-Play Betting

In-play (live) betting markets are offered on selected football matches including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and UEFA Champions League fixtures, as well as badminton events including the Indonesia Open and All England. In-play bets are accepted subject to availability and may be suspended during key match moments. Accepted in-play bets are binding even if the live stream or data feed is temporarily unavailable.

9.4 Maximum Winnings

Maximum single-bet and daily aggregate winnings caps apply and are published in the platform's product-specific rules. These limits exist to manage liability and ensure the long-term sustainability of competitive pricing for all members.

Clause 10 Prohibited Activities

The following activities are strictly prohibited on the mbl789 platform. Engaging in any prohibited activity will result in immediate account suspension, investigation, forfeiture of all balances, and may be referred to relevant law enforcement authorities where appropriate.

• Multi-Accounting: Registering or operating more than one account, whether directly or through nominees, proxies, or associates.
• Fraud and Chargebacks: Making fraudulent deposit transactions, initiating unauthorized chargebacks through your bank or e-wallet provider, or providing false payment information.
• Collusion: Coordinating bets or gameplay outcomes with other players to gain an unfair advantage.
• Use of Automated Tools: Using betting bots, scripts, macros, or any automated software to place bets or interact with the platform without genuine human input.
• Exploiting Technical Errors: Deliberately taking advantage of software bugs, pricing errors, or system malfunctions to generate artificial winnings.
• Money Laundering: Using mbl789 as a vehicle for depositing, cycling, or withdrawing funds derived from illegal activities. mbl789 cooperates fully with financial intelligence investigations.
• Misrepresentation: Providing false identity documents, misrepresenting your age, or otherwise deceiving mbl789 during registration or KYC verification.

Clause 11 Responsible Gaming

mbl789 is committed to providing a safe and responsible gaming environment for all members. We provide a comprehensive suite of player-protection tools, all of which are accessible directly from your account dashboard with no waiting period required for activation.

• Deposit Limits: Set daily, weekly, or monthly deposit caps in IDR. Reductions take effect immediately; increases are subject to a 7-day cooling-off period.
• Loss Limits: Cap the maximum net loss you are willing to incur over a defined period.
• Session Time Limits: Automatically log out after a specified duration of continuous play.
• Reality-Check Reminders: Receive on-screen notifications at intervals of 30, 60, or 90 minutes showing your current session duration and net financial position.
• Self-Exclusion: Temporarily or permanently close your account. Self-exclusion takes effect immediately and cancels all marketing communications. The minimum temporary exclusion period is 30 days.

If you believe your gambling habits are causing harm to yourself or others, please contact our 24/7 support team immediately or visit our dedicated Responsible Gaming page for comprehensive guidance and support resources. mbl789 takes player welfare as seriously as any other aspect of platform operations.

We strictly enforce the 21+ age limit. If you are aware of a minor attempting to access mbl789, please report this to our support team immediately at [email protected].

Clause 12 Intellectual Property

All content on the mbl789 platform — including but not limited to software, source code, design elements, graphics, logos, trademarks, text, game assets, odds data, and user interface components — is the exclusive intellectual property of mbl789 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the mbl789 platform without our express prior written consent.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe is subject to those studios' respective licensing terms. mbl789 operates all such content under valid distribution licences.

Clause 13 Limitation of Liability

To the fullest extent permitted by applicable law, mbl789 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, regardless of the cause of action.
• Loss of profits, revenue, data, goodwill, or other intangible losses arising from your use of or inability to access the platform.
• Damages arising from unauthorized access to your account resulting from your failure to maintain the security of your login credentials.
• Temporary platform downtime, interruptions, or errors caused by scheduled maintenance, server failures, third-party service disruptions, or force majeure events.
• Losses arising from reliance on inaccurate odds, statistics, or game data caused by data feed failures beyond mbl789's reasonable control.

mbl789's total aggregate liability to any member arising from or related to these Terms shall not exceed the total amount deposited by that member in the 30-day period immediately preceding the relevant claim.

Clause 14 Privacy

mbl789's collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to the Privacy Policy in its current form.

mbl789 collects personal data — including your name, date of birth, address, payment details, and gameplay data — solely for the purposes of account administration, identity verification, transaction processing, fraud prevention, and responsible gaming compliance. We do not sell your personal data to third parties for marketing purposes.

All personal data is stored with 256-bit TLS encryption. Access to personal data is restricted to mbl789 staff and authorised service providers on a need-to-know basis. You have the right to request a copy of your personal data held by mbl789 at any time by contacting [email protected].

Clause 15 Amendments to These Terms

mbl789 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, mbl789 will notify members via a notice posted prominently on the platform homepage and, where applicable, by email to the address registered on your account.

Your continued use of the mbl789 platform following the publication of revised Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you must discontinue use of the platform and may request account closure in accordance with Clause 4.4.

The version date displayed at the top of this page reflects the most recent revision. Earlier versions of the Terms are available upon request by contacting [email protected].

Clause 16 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which mbl789 holds its international online gaming licence. In the event of any conflict between these Terms and local Indonesian law, the governing jurisdiction's law shall prevail to the extent permitted.

16.1 Informal Resolution

In the first instance, any dispute, complaint, or claim arising out of or in connection with these Terms should be submitted to mbl789's customer support team at [email protected]. Our team will endeavour to resolve the matter informally within 10 business days of receiving a complete written complaint.

16.2 Formal Arbitration

If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the regulatory authority overseeing mbl789's gaming licence. The arbitration shall be conducted in English. Each party shall bear its own legal costs unless the arbitrator determines otherwise.

16.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only. You waive any right to bring or participate in any class action, collective, or representative proceeding against mbl789.

Clause 17 Contact Information

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or if you require assistance with your mbl789 account, please contact our support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the mbl789 platform. Average response time under 60 seconds.
• Email: [email protected] — please allow up to 6 hours for a response during peak periods.
• WhatsApp: Contact details available upon login to your verified member account.

Our support team includes native Bahasa Indonesia-speaking agents available across all time shifts covering WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) to serve members throughout the Indonesian archipelago — from Jakarta and Surabaya to Bali, Makassar, and beyond.